Frequently Asked Questions
Everything you need to know about your HolistaPet order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Once shipped, standard delivery within the United States takes approximately 3-5 business days.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day money-back guarantee. If you or your pet are not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery.
How can I track my package after it has been shipped?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Are HolistaPet products lab-tested for quality?
Absolutely. All of our products undergo rigorous third-party laboratory testing to ensure purity, potency, and safety. You can view the Certificates of Analysis (COAs) directly on our website.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via several digital payment platforms.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please contact our customer support team within 1 hour of placement and we will do our best to assist you.